FAQS

Frequently Asked Questions - FAQ

This is the fauna flora FAQS, we hope we can answer your questions and show you why we are the best silver jewelry store that praises nature.

Here at Faunafloral, we send the information about your purchase via e-mail.

1- What is the delivery time of my order?
A: The average timeframe is 3 to 7 business days after product posting, considering that all parts are handmade, so consider the craftsman's service time.

2- How do I make a purchase on your website?
A: To make a purchase on our website, just choose the products you want to buy, add to the shopping cart and complete the order. It is necessary to fill in a registration form with personal and payment information.

3- What payment methods are accepted on your website?
A: We accept credit card payments from the flags Visa, Mastercard, American Express, Discover, as well as via PayPal and Stripe. All transactions are processed with security and privacy.

4- What is the return policy?
A: We accept returns of products within 30 days after delivery, provided they are in perfect condition and with the original labels. The refund will be made according to the chosen payment method. For more information, see our return policy on our website.

5- How do I contact you in case of any questions or problems?
A: If you have any questions or problems with your order, simply contact us by e-mail: support@faunafloral.com available on our website. Our service team will be ready to help you with whatever you need.

6- Where does the product come from?
A: We work with one unique manufacturer of our parts, all of them are handmade with all affection in Asia.

7- Can I split my purchase?
A: Parceling is accepted only via the Paypal parceling programs.

8- Can I withdraw personally?
A: Our shop only serves online and deliveries are made by the Post Office.

9- In my order, I chose more than one product, can they come separately?
A: It is possible, a product or packaging may be missing at the time of separation, or even a small human error, but all are reviewed before shipping, so be confident, all will be perfectly delivered. If the shipment occurs separately, we will send you two different tracking codes to follow up your order. As they are two different packages, two separate checks will be carried out at the Federal Revenue Customs, which will possibly lead to different delivery times.

10- What should I do if my order is delayed?
A: Just be calm, delays can occur for a variety of reasons, but they rarely occur. We guarantee delivery of all orders.

When a purchase is made, all customers will be automatically in accordance with the conditions and standards determined here in faunafloral.

Thankful,

By Faunafloral.